Wheatfield Surgery
60 Wheatfield Road
Luton
LU4 0TR
01582 601116
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We have spoken to the ICB and NHS England have removed this statement above that you also posted on NHS reviews as explained below;
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Regards,
The NHS website ratings and reviews team
You were removed from the surgery listing at the request of the partners. The PCSE appear to have sent you the wrong letter-you have been advised to take it up with them.
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I’ve never had any problems with the doctors who couldn’t do more for me always had the best results from this surgery the secretary’s are polite and very professional friendly and helpful to me
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Totally annoyed that Drs Surgery cancelled Covid vaccine but could not rearrange appointment, neither 119 or Toddington could either. Through a member of Healthwatch Luton who done a referral to the C
Jane Barrett says: Fortunately I don’t need to visit the Dr very often but I have had cause to contact my GP surgery recently and have done so through the consult platform. I have been very impressed with how easy and straightforward this has been and also how responsive the surgery have been. I asked for a non-emergency appointment and was able to speak to a Dr and then see the Dr in person the following day. I didn’t have to wait long and she was lovely and very personable and caring. I was referred for an ultrasound scan immediately and 4 days later I have been contacted to arrange my scan which will be next week. Excellent service for which I’m very grateful.
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What do we get for our funding from this surgery now? More and more services being removed from here. Drs are nice if you actually out run the receptionists who do all they can to put obstacles in the
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Very Poor Service.
Staff are not helpful , no customer service at all – Bedfordshire health authority should look in to this
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Never enough appointments, telephone consultations with the doctor you last seen, so you have to explain everything again to different dr.
Reply from NHS review –
Dear James Knight
Thank you for taking the time to leave a review for Wheatfield Surgery on the NHS website.
We are sorry to read about your experience.
Unfortunately, we are unable to publish your review due to one or more of the following:
You have stated your intention to make a formal complaint.
You have already made a formal complaint and it is still ongoing.
You have made a formal complaint regarding this experience, which is now resolved.
We deem your experience so serious, that we think this should be raised as a formal complaint so it can be fully investigated