How to complain about a care home
If you are not happy with your, a friend or relative’s care home, there are steps you can take.
The usual first step is to complain to the home manager. You may find that asking for a chance to speak to them informally about your concerns may be enough to resolve the matter, or you could put your concerns into a letter if you prefer.
If the care home place is being funded by the local council, and the problem hasn’t been resolved by raising it with the care home, then you should contact the local council.
If you are a self-funder and you haven’t been able to resolve the complaint with the care home in the first instance, you’ll need to approach the Local Government and Social Care Ombudsman and ask about its independent complaints review service.
If you’re unhappy with the response from the local council, then you need to approach the Local Government and Social Care Ombudsman, who may be able to investigate further.