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Welcome to Healthwatch Central Bedfordshire

Find out how we can help you by watching this video

Our aim is to improve health and social care services in Central Bedfordshire.

HW-ItStartsWithYou_LogoTo do this we require up-to-date information about local doctors’ surgeries, hospitals, dentists, pharmacies, opticians, social care, emergency care and community based health teams. With this, we are able to inform, liaise, influence and, if necessary, challenge decisions and plans.

For all of this, we need your help!

Please help us by sharing your experiences of all or any of these services by clicking on the button below.

Tell us when things are going well and when they’re not, so we can do something about it.

Leave your feedback >

Snapshot Survey – BLMK Sustainability and Transformation Plans (STP)

STP Survey Results

In 2016, NHS England outlined a new approach for health care providers to help ensure that services are planned by place, rather than around individual institutions.

Recently, Healthwatch Central Bedfordshire, Healthwatch Luton, Healthwatch Milton Keynes and Healthwatch Bedford Borough asked local residents if they were aware of these Sustainability and Transformation Plans (STP).

Please view/download the survey to get the results of the questionnaire.
View/download BLMK STP Snapshot Survey

Take part in our Musculoskeletal (MSK) Survey

Circle MSK-surveyCircle MSK has invited Healthwatch Central Bedfordshire to conduct an independent patient experience survey of the MSK service delivered across Bedfordshire, to understand current service delivery from the patient’s perspective, with a focus on their current and/or previous experience including how they accessed the service.

Completing this short survey, and giving us your views on the type of service you have received/are receiving, will help Circle MSK to improve services and better meet patient expectations.

Click here to complete the survey – it will just take a couple of minutes!

Read our Autumn Newsletter

Autumn newsletter 2017Topics include:

  • Information on the proposed hospital merger
  • Highlights from the Festival for Older People
  • A link to our new MSK survey
  • Update on our recent outreach activity
  • News from Healthwatch England

And much more…

Click HERE to download

Falls Prevention Survey

Falls Prevention Survey

We undertook this survey to establish older people’s understanding of preventing falls and how they could ‘future proof’ their homes.

We found that a large number of people have given little or no thought to planning for their old age in respect of possible accidents in their homes, however, 80% of those answering the survey felt it was ‘thought provoking’.

Click HERE to download the full report.

Results of our snapshot poll



23 people took part in our recent online poll:

Overall, are you satisfied with the service provided by your GP practice?

Of those 23 people, 13 answered NO, whilst 10 answered YES.

Whether you are happy with your GP practice or you think there are improvements to be made please let us know.
Complete the online feedback form or contact the office if you would prefer to speak to a member of staff.

Help make mental health care better

Menatl Health ServicesHealthwatch are launching a new project to understand people’s experiences of mental health care from childhood to old age.

From the experiences people have shared with Healthwatch so far, key issues include:

  • People do not always get the help they need early enough when they start to develop mental health problems.
  • It can be difficult to access the right support, because of problems like long waiting times for an initial diagnosis.
  • Individuals don’t always receive continuous or consistent care when using mental health services, and the support provided is not always focussed on the issues that are most important to them.
  • Accessing specialist support in a crisis can be challenging.

Healthwatch need to to understand what support people want to manage their mental health in the future. Mental health problems are often hidden and can affect anyone, at any point in their lives – including new parents, children, teenagers, adults and older people.

Please share your views and experiences of Mental Health Services with us. Leave your feedback by clicking the button below.


Download our newsletter

  • NHS consultation

NHS Survey on raising concerns and making complaints

6th December 2017 |0 Comments

New NHS guidelines on prescribing medicines

30th November 2017 |0 Comments

View all news

  • Reverse Advent Calendar Taster web

Reverse Advent Calendar

29th November 2017 |0 Comments

  • Michael Hyde and Remap

How a charity made a difference to one of our volunteers

23rd November 2017 |0 Comments

  • FOP-image

Festival For Older People

26th October 2017 |0 Comments

View Blog

Upcoming Events

Upcoming Events

  1. Board Meeting Image
  2. Eating Disorder workshop

    Wednesday, 13, December 2017 @ 7:00 pm - 8:30 pm
  3. Heart monitor - featured image

    Learn CPR at Bedford Hospital NHS Trust

    Friday, 15, December 2017
Survey results
Survey results report
Leave your feedback >

Recent Feedback

West Street Surgery

It is a great shame the diabetic nurse has left after so many years of wonderful support and care. With no replacement in sight one can only wonder how patients will receive the care they need.

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111 Service NHS

I called the 111 service after waking with a sharp and severe pain in my stomach. After a short series of questions with the operator I was told that a clinician would call me back to discuss my sympt

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Aspley Guise
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Houghton Regis Medical Centre

I transferred to this surgery as I was mislead to believe it was open weekends and late eves. This is not the case. I don’t work locally so if I don’t book the day off I can’t see my doctor. That’s if

Where do you live? (Town/City):
Houghton regis
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Ampthill Community Mental Health Team

Staff did not really listen and were more concerned with filling in their forms than creating a treatment / support plan that would actually help me. Staff also repeatedly cancelled appointments at th

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Kingsbury Court Surgery

They have a stream of locums that don’t know you, have no time and do not read your case notes. I haven’t managed to get in and see my own Doctor for over a year . Getting appointments is really hard

Where do you live? (Town/City):
Houghton Regis
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Wheatfield Surgery

Never enough appointments, telephone consultations with the doctor you last seen, so you have to explain everything again to different dr.

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Houghton Regis Medical Centre

The doctors can hardly speak English so you can’t understand them and of course they are almost pushing you out of the door after 2-3 minutes. And I don’t want to be discussing my personal health with

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Houghton Regis
* Your overall rating Score:
West Street Surgery

They treat each issue in isolation and offer only short term treatment, jumping to the first or easiest conclusion, or a referral for which there is often a long wait, only to be told it isn’t that sp

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