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Home 2018-07-04T15:52:01+00:00

Welcome to Healthwatch Central Bedfordshire

Find out how we can help you by watching this video

Our aim is to improve health and social care services in Central Bedfordshire.

HW-ItStartsWithYou_LogoTo do this we need your feedback about local GP surgeries, hospitals, dentists, pharmacies, opticians, social care, emergency care and community based health teams. With this, we are able to inform, liaise, influence and, if necessary, challenge decisions and plans.

For all of this, we need your help!

Please help us by sharing your experiences of all or any of these services by clicking on the button below.

Tell us when things are going well and when they’re not, so we can do something about it.

Leave your feedback >

Hot Off The Press! Our Annual Report 2017/2018

Annual Report 2017.18

Every year we produce a report to showcase our achievements, report on our finances and demonstrate how we have been working to improve health and social care services in Central Bedfordshire.

Click HERE to download.

Circle MSK Survey Results

MSK-surveyLate last year Circle MSK commissioned us to conduct an independent patient experience survey to gather feedback from patients who have had experience of their musculoskeletal services in Bedfordshire during the twelve months prior to December 2017.

Our new report details our findings and provides suggestions on how the service could be improved.

Click HERE to download the Circle MSK report.

NHS 111 Service Survey Results

NHS 111We carried out a snapshot survey at two recent JUST ASK events and on our website during April & May this year. We asked people ‘How satisfied are you with the NHS 111 service?  and provided five ratings; Very Satisfied, Satisfied, Neither Satisfied or Dissatisfied, Dissatisfied.

We had a total of 132 responses. 59% of respondents were either Very Satisfied or Satisfied with service, 31% were Dissatisfied or Very Dissatisfied with the remaining 10% being Neither Satisfied or Dissatisfied with NHS 111.

What’s your experience of the NHS 111 Service? Let us know how you rate the service by completing a short feedback form and awarding a star rating – CLICK HERE

Well Done Nicola!

One of our volunteers was nominated for the Outstanding Contribution Award at the brilliant Cheering Volunteering 2018 awards. Nicola Kidby, who provides tremendous help with our accounts, received a highly commended – Well Done Nicola! Unfortunately, Nicola was unable to attend the ceremony so our CEO, Diana Blackmun, collected it on her behalf.

Cheering-Volunteer-Awards

We’re back on the road with ‘Just Ask’ 2018!

Just Ask LBOur next roadshow event we will be in the High Street, Leighton Buzzard on Tuesday 7th August
between 9.30 – 1.30pm.

Come along and find out more about health, social care, housing and other services available in your area. And share your experiences of the health & social care services in your area.

Check out the dates, times and venues of future Just Ask events by clicking on the following link: Just Ask dates and venues 2018.

We look forward to seeing you over the coming months.

Do You Know?

How much money do UNPAID CARERS save the UK economy each year?

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Upcoming Events

Upcoming Events

  1. Employment Toolkit Workshop

    Thursday, 26, July 2018 @ 10:00 am - 12:00 pm
  2. JUST ASK is coming to Leighton Buzzard

    Tuesday, 7, August 2018 @ 9:00 am - 1:30 pm
Leave your feedback >

Recent Feedback

2/5
Kirby Road GP Surgery

Centre is friendly. Good doctors but 5/6 week wait for non urgent bookable appointments. They only give 28 days prescription – why not 3/6 months as my medicine does not change?

Where do you live? (Town/City):
Dunstable
* Your overall rating Score:
2
5/5
Luton & Dunstable Hospital

Have had two operations this year. Brilliant attention & service.

Where do you live? (Town/City):
Dunstable
* Your overall rating Score:
5
5/5
Hospital Support Services

Diabetic team, Stoma & Dietition all worked together to help me

Where do you live? (Town/City):
* Your overall rating Score:
5
5/5
Caddington Surgery

Dr Verity is excellent. The surgery is very a good part of the community.

Where do you live? (Town/City):
* Your overall rating Score:
5
4/5
Luton & Dunstable Hospital

The service was good and helpful but didn’t advise me on how to prevent the seizures

Where do you live? (Town/City):
Dunstable
* Your overall rating Score:
4
2/5
Child & Adolescent Mental Health Service (CAMHS)

Would give five stars if easier to get an appointment without wait.

Where do you live? (Town/City):
* Your overall rating Score:
2
4/5
Crisis Intervention Service

Immediate response from Crisis team but poor support & recovery plan non existent. Mother left 5 days with no contact.

Where do you live? (Town/City):
* Your overall rating Score:
4
5/5
Flitwick Podiatry Clinic

Wonderful service at Flitwick Podiatry Clinic. Linda the receptionist is an extremely supportive lady who understands my condition and always has the time and patience to help me. Laura the Podiatrist

Where do you live? (Town/City):
* Your overall rating Score:
5