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Home 2017-10-17T13:28:13+00:00

Welcome to Healthwatch Central Bedfordshire

Find out how we can help you by watching this video

Our aim is to improve health and social care services in Central Bedfordshire.

HW-ItStartsWithYou_LogoTo do this we require up-to-date information about local doctors’ surgeries, hospitals, dentists, pharmacies, opticians, social care, emergency care and community based health teams. With this, we are able to inform, liaise, influence and, if necessary, challenge decisions and plans.

For all of this, we need your help!

Please help us by sharing your experiences of all or any of these services by clicking on the button below.

Tell us when things are going well and when they’re not, so we can do something about it.

Leave your feedback >

New Provider Appointed for Non-Emergency Patient Transport – October 2017

Non-emergency transportEast of England Ambulance Service (EEAST) has been awarded a caretaker contract to provide non-emergency patient transport in Bedfordshire, Luton and Hertfordshire.

This comes after HMRC issued a winding up order for Private Ambulance Service, the current provider.

All patients who are eligible for patient transport, and have transport booked for their next out-patient appointment, should call the EEAST contact centre on 01603 481208 to confirm their transport arrangements. Eligible patients should also use this number for making bookings.

The Bedfordshire Clinical Commissioning Group (BCCG) is encouraging patients who are able to make their own way to their appointments to do so if possible.

The new caretaker contract will bring reassurance to patients in the area after a period of uncertainty and ensure continuity of service, which is a priority during the transition.  Click here to read more on this story.

Residents of Bedford Borough, Central Bedfordshire and Milton Keynes have the chance to give their views on pharmaceutical services in their local areas.

pharmacist taking notes at work The Pharmaceutical Needs Assessment (PNA), runs from 16 October 2017 to 15 December 2017.

A PNA (Pharmaceutical Needs Assessment) looks at what pharmaceutical services are currently in an area, whether this meets local needs and if there are any gaps.

The PNA includes information on pharmacies (chemists) and the services they currently provide, including dispensing, providing advice on health, medicines reviews and local public health services. To read more, click on this link: Pharmaceutical Needs consultation

People can take part in one or both sections of the consultation. The first survey is on your local pharmacy services, the second is on the PNA document. All feedback will be considered by the health and well-being boards from the three local authorities and help them to identify any current and future services that may need to be commissioned.

To comment on your local pharmacy services, please fill in this online form

To have your say on the PNA document, please fill in this online form

If you would rather download both forms and fill them in manually, please use these links:

Download local pharmacy consultation form

Download PNA document

Some comments from the participating councils:

Bedford Borough Council – Cllr Louise Jackson, Portfolio Holder for Public Health at Bedford Borough Council said: “We want people to get the best out of their pharmacy and if we know exactly what they want, we will do our very best to deliver that.”

Central Bedfordshire Council – Councillor Brian Spurr, Executive Member for Health at Central Bedfordshire Council, said: “The Pharmaceutical Needs Assessment affects most residents, as many of us will use a pharmacy at some point or another to get medicine or health advice and information for themselves or family members. That’s why I’d encourage as many people as possible to have their say.”

Milton Keynes Council – Cllr Peter Marland, Chair of the Milton Keynes Health and Wellbeing Board added: “Pharmacies play a crucial role in keeping our communities healthy; that is why it is important that we understand the views of as many residents as possible when shaping their future. They need to continue to provide the best possible service for our city for years to come and this assessment will help see to that.”

“Your feedback will be vital in ensuring that what’s out there already meets local needs – and if there are any gaps then we need to know about them so something can be done.”

  • POLL - Can you tell us about your local GP Surgery?

    Research by Healthwatch indicates that most people would be willing to provide feedback to help improve GP services, yet 3 in 4 never have.

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Festival For Older People 2017

A Good Time Was Had By All!

Close-up-lady-chats-to-stallholderNow in its 5th Year, the Festival for Older People continues to grow with over 300 visitors attending this year’s event at the Rufus Centre in Flitwick.

Visitors found the event both informative and entertaining with over 40 stalls providing advice and guidance about social care, health and housing services available to support older people. Various workshops covered everything from Armchair Pilates and Mindfulness, to Skincare. In the main hall ‘Elvince’ entertained the crowd.

Health checks including Blood Pressure and Diabetes were popular on the day and there was a range of useful medical and practical information.

Hand-massage-at-FOPFor visitor, Pat, she was able to combine her health check with a relaxing hand massage: “I’ve been to the healing gentleman and I was delighted to have my diabetes checked. It’s very low, so I’m going to live! I’m fit and healthy, isn’t that lovely” It was Pat’s first time at the Festival for Older People. So, would she recommend the event to her friends? Pat replied, “Yes, I should tell them to come next year definitely. Perhaps we’ll hire a bus!”

We’re already staring to plan next year’s festival so if you visited this year we would like your suggestions on how we can do it better next year!

State of Care 2016/17

CQC logoState of Care is the annual assessment of health and social care in England that is carried out by the Care Quality Commission (CQC) . It looks at the trends, highlights examples of good and outstanding care, and identifies factors that maintain high-quality care.

This year, for the first time ever, you can look up the State of Care in your local area. An interactive map links to individual reports that show hospital, GP practice and care home ratings by each local authority area. You can find links on the State of Care page on the CQC website and download your own report showing how your services compare with the national average.

Click HERE to visit the CQC website

Survey results

Survey results report

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What it’s like to live in a care home

16th September 2017 |0 Comments

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Upcoming Events

Upcoming Events

  1. Recovery College

    WRAP (Wellness Recovery Action Planning) – Recovery College Workshop

    Thursday, 19, October 2017 @ 2:00 pm - 4:00 pm
  2. COPD and Asthma Self Management

    Self Management of COPD and Asthma – Seminar in Flitwick

    Thursday, 19, October 2017 @ 6:30 pm - 8:30 pm
  3. Alzheimers Society Event
  4. Dancing class

    Parkinson’s movement to music classes

    Friday, 20, October 2017 @ 1:30 pm - 3:00 pm
  5. COPD and Asthma Self Management

    Self Management of COPD and Asthma – Seminar in Moggerhanger

    Thursday, 26, October 2017 @ 6:30 pm - 8:30 pm
  6. Dancing class

    Parkinson’s movement to music classes

    Friday, 27, October 2017 @ 1:30 pm - 3:00 pm
  7. Vitamin pills

    Staying Well This Winter

    Wednesday, 1, November 2017 @ 1:00 pm - 3:00 pm
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Recent Feedback

1/5
Ampthill Community Mental Health Team

Staff did not really listen and were more concerned with filling in their forms than creating a treatment / support plan that would actually help me. Staff also repeatedly cancelled appointments at th

Where do you live? (Town/City):
Bedfordshire
Your overall rating Score:
1
2/5
Kingsbury Court Surgery

They have a stream of locums that don’t know you, have no time and do not read your case notes. I haven’t managed to get in and see my own Doctor for over a year . Getting appointments is really hard

Where do you live? (Town/City):
Houghton Regis
Your overall rating Score:
2
2/5
Wheatfield Surgery

Never enough appointments, telephone consultations with the doctor you last seen, so you have to explain everything again to different dr.

Where do you live? (Town/City):
Dunstable
Your overall rating Score:
2
1/5
Houghton Regis Medical Centre

The doctors can hardly speak English so you can’t understand them and of course they are almost pushing you out of the door after 2-3 minutes. And I don’t want to be discussing my personal health with

Where do you live? (Town/City):
Houghton Regis
Your overall rating Score:
1
2/5
West Street Surgery

They treat each issue in isolation and offer only short term treatment, jumping to the first or easiest conclusion, or a referral for which there is often a long wait, only to be told it isn’t that sp

Where do you live? (Town/City):
Dunstable
Your overall rating Score:
2
2/5
Wheatfield Surgery

Have to go to surgery and queue 2 hours before they open to get an appointment same day.

Where do you live? (Town/City):
Luton
Your overall rating Score:
2
1/5
Houghton Regis Medical Centre

Felt rushed by GP and not allowed to raise more than one issue. Told to make another appointment to raise another issue.

Where do you live? (Town/City):
Houghton Regis
Your overall rating Score:
1
3/5
Houghton Regis Dental Centre

The staff are friendly but what I dont like is my Dentist is always changing as they move them to other branches or they leave. This is no good for someone like me who is very nervous of the dentist.

Where do you live? (Town/City):
Houghton Regis
Your overall rating Score:
3