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Home 2018-06-20T15:54:45+00:00

Welcome to Healthwatch Central Bedfordshire

Find out how we can help you by watching this video

Our aim is to improve health and social care services in Central Bedfordshire.

HW-ItStartsWithYou_LogoTo do this we need your feedback about local GP surgeries, hospitals, dentists, pharmacies, opticians, social care, emergency care and community based health teams. With this, we are able to inform, liaise, influence and, if necessary, challenge decisions and plans.

For all of this, we need your help!

Please help us by sharing your experiences of all or any of these services by clicking on the button below.

Tell us when things are going well and when they’re not, so we can do something about it.

Leave your feedback >

How are we doing?

user-satisfaction

We want to find out what you think about us and your experience and understanding of Healthwatch Central Bedfordshire.

Please take just a few minutes to complete our survey and tell us what we did well and what we need to do better.  This will help us to improve and develop the organisation to ensure that we continue to influence service delivery and design.

Members of the general public – click HERE

Key stakeholders – click HERE

NHS 111 Service Survey Results

NHS 111We carried out a snapshot survey at two recent JUST ASK events and on our website during April & May this year. We asked people ‘How satisfied are you with the NHS 111 service?  and provided five ratings; Very Satisfied, Satisfied, Neither Satisfied or Dissatisfied, Dissatisfied.

We had a total of 132 responses. 59% of respondents were either Very Satisfied or Satisfied with service, 31% were Dissatisfied or Very Dissatisfied with the remaining 10% being Neither Satisfied or Dissatisfied with NHS 111.

What’s your experience of the NHS 111 Service? Let us know how you rate the service by completing a short feedback form and awarding a star rating – CLICK HERE

Well Done Nicola!

One of our volunteers was nominated for the Outstanding Contribution Award at the brilliant Cheering Volunteering 2018 awards. Nicola Kidby, who provides tremendous help with our accounts, received a highly commended – Well Done Nicola! Unfortunately, Nicola was unable to attend the ceremony so our CEO, Diana Blackmun, collected it on her behalf.

Cheering-Volunteer-Awards

We’re back on the road with ‘Just Ask’ 2018!

Just-Ask-HaynesFor our next event we will be attending Haynes Village 100 on Sunday 24th June between 11 – 5pm.

Come along and find out more about health, social care, housing and other services available in your area. And share your experiences of the health & social care services in your area.

Check out the dates, times and venues of future Just Ask events by clicking on the following link: Just Ask dates and venues 2018.

We look forward to seeing you over the coming months.

Community Health Hub opens in Luton

Community HubA new community health hub has opened at Arndale House, Luton on 4 June.  Luton & Dunstable University Hospital are moving adult GP Phlebotomy services, Dermatology service and Sexual Health services to Arndale House, Luton.

Click HERE to find out more and to download an explanatory leaflet about the relocation of certain Phlebotomy services.

Do You Know?

How much money do UNPAID CARERS save the UK economy each year?

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Upcoming Events

Upcoming Events

  1. Anger Management Workshop

    Friday, 22, June 2018 @ 1:00 pm - 4:00 pm
  2. JUST ASK is coming to Haynes

    Sunday, 24, June 2018 @ 11:00 am - 5:00 pm
Leave your feedback >

Recent Feedback

2/5
Kirby Road GP Surgery

Centre is friendly. Good doctors but 5/6 week wait for non urgent bookable appointments. They only give 28 days prescription – why not 3/6 months as my medicine does not change?

Where do you live? (Town/City):
Dunstable
* Your overall rating Score:
2
5/5
Luton & Dunstable Hospital

Have had two operations this year. Brilliant attention & service.

Where do you live? (Town/City):
Dunstable
* Your overall rating Score:
5
5/5
Hospital Support Services

Diabetic team, Stoma & Dietition all worked together to help me

Where do you live? (Town/City):
* Your overall rating Score:
5
5/5
Caddington Surgery

Dr Verity is excellent. The surgery is very a good part of the community.

Where do you live? (Town/City):
* Your overall rating Score:
5
4/5
Luton & Dunstable Hospital

The service was good and helpful but didn’t advise me on how to prevent the seizures

Where do you live? (Town/City):
Dunstable
* Your overall rating Score:
4
2/5
Child & Adolescent Mental Health Service (CAMHS)

Would give five stars if easier to get an appointment without wait.

Where do you live? (Town/City):
* Your overall rating Score:
2
4/5
Crisis Intervention Service

Immediate response from Crisis team but poor support & recovery plan non existent. Mother left 5 days with no contact.

Where do you live? (Town/City):
* Your overall rating Score:
4
5/5
Flitwick Podiatry Clinic

Wonderful service at Flitwick Podiatry Clinic. Linda the receptionist is an extremely supportive lady who understands my condition and always has the time and patience to help me. Laura the Podiatrist

Where do you live? (Town/City):
* Your overall rating Score:
5