Find out how Healthwatch Central Bedfordshire can help you by watching this video
Our aim is to improve health and social care services in Central Bedfordshire.
To do this we need your feedback about local GP surgeries, hospitals, dentists, pharmacies, opticians, social care, emergency care and community based health teams. With this, we are able to inform, liaise, influence and, if necessary, challenge decisions and plans.
For all of this, we need your help!
Please help us by sharing your experiences of all or any of these services by clicking on the button below.
Tell us when things are going well and when they’re not, so we can do something about it.
Help Shape Support Services for Carers
Do you provide unpaid care for someone who couldn’t manage without your support?
Healthwatch Central Bedfordshire wants to hear from unpaid Carers – especially those who do not see themselves as Carers, or have not accessed support services.
💬 Join a Focus Group
We’re holding a friendly, informal session to hear your views on:
✅ What kind of support would help you most? (Peer support, advice, social activities?)
❓ Why haven’t you used carer support services before?
🖥️ Would you prefer face-to-face support, online, or a mix of both?
🚫 What doesn’t work for you in current services?
💡 What needs to change to encourage more people to access support?
🧠 Why Your Feedback Matters
Your experiences will help inform Central Bedfordshire Council’s future plans for Carer support services. This is your opportunity to make a real difference.
📅 Interested in Taking Part?
Register your interest by contacting: Healthwatch Central Bedfordshire by 16th May 2025 (Focus Group planned for late May to early June).
📧 info@healthwatch-centralbedfordshire.org.uk
📞 0300 303 8554
Together, we can improve support for Carers in our community.
Giving children and Young People a voice
Young Healthwatch Central Bedfordshire gains Investing in Children Membership Award
Young Healthwatch Central Bedfordshire (YHWCB) are delighted to gain this recognition from Investing in Children.
Like to learn more about Young Healthwatch?
If you are under 25, why not consider becoming a member of Young Healthwatch Central Bedfordshire? Get in touch for more information.
YHW Digital Art by Daisy
Recent Feedback
The surgery has recently changed from requesting appointments by phone to completing an online ‘triage’ form. Forms can only be completed and submitted at 8am Monday to Friday. Unfortunately, you
Catherine Irving says: Scrivens looks after my NHS hearing aids. I used to go to Salisbury House surgery in Leighton Buzzard (LB), where I live. One hearing aid stopped working in early April. Scrivens no longer comes to LB. I have to drive to Ampthill (40 minutes away) and the earliest appointment is 16 May. People who don’t drive will have to get 2 buses, taking 1 hour 44 minutes. I complained via Scrivens website but have had no reply.
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Tried to book an appointment via online system but no option for a medical appointment, called the surgery and told I can’t even request an appointment because they haven’t got any left.
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CAMHS do not have a varied toolbox for which to help, especially for autistic YP who are selectively mute and UNABLE to engage with CBT. No alternative provided. When somebody is so shut down self har
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If you are referred by your doctor to Circle MSK, try everything possible to get another option.
I have been near bed ridden since March 2024 and had 3 out of 4 complaints upheld. Circle MSK seem to
What a nightmare! I’ve had bad experiences with them as well. They are just experimenting on me and promoting Apos Therapy which didn’t work for me. They are trying to compete with the medical practitioner (Orthopaedist) I never had a physical examination with them regarding my severe pain on my right knee due to damaged medial meniscus. What care are they giving us???
They sounded like a broken record with those online questionnaires. Why not see us face to face and investigate the real problem. Please stop making lies. We were not born yesterday.
The Circle MSK physio referred me for a scan on 14/11. I emailed on 02/12 to chase up. Received an email on 16/12 saying they couldn’t help and it was up to me to contact the provider. I subsequently informed Circle MSK I’d had a private scan. On 27/12 they asked for the report so it can go to their clinical team ‘for the next step’. I have never managed to speak to anyone on the phone.
I’d like to know what the NHS paid for this Abu Dhabi based company’s services back in 2014. As a taxpayer I am not getting value for money.
J. Sparrow says: I have had bad experiences with them as well and now fight to ensure I don’t get referred to them
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There are a few incredibly amazing staff members here but unfortunately that is not enough to redeem the overall lack of care, understanding or professionalism. According to someone that was spoken to
Patrick Moore says: I’m so sorry Jacob to hear this and this being someone’s experience. We work alongside colleagues from other services and organisations to try and respond as quickly as possible to provide the most appropriate intervention, including proactively with people who struggle to leave their house and engage in their local communities. Please feel free to drop me an email and I happy to address any individual concerns that you may have. Thanks for taking the time to leave feedback
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Comment has been removed from our website
James knight says: Reply from NHS review –
Dear James Knight
Thank you for taking the time to leave a review for Wheatfield Surgery on the NHS website.
We are sorry to read about your experience.
Unfortunately, we are unable to publish your review due to one or more of the following:
You have stated your intention to make a formal complaint.
You have already made a formal complaint and it is still ongoing.
You have made a formal complaint regarding this experience, which is now resolved.
We deem your experience so serious, that we think this should be raised as a formal complaint so it can be fully investigated
We have spoken to the ICB and NHS England have removed this statement above that you also posted on NHS reviews as explained below;
We believe the content broke our moderation rules, so we have removed it from the website.
Regards,
The NHS website ratings and reviews team
You were removed from the surgery listing at the request of the partners. The PCSE appear to have sent you the wrong letter-you have been advised to take it up with them.
Good afternoon,
Many thanks for leaving this feedback. Healthwatch Central Bedfordshire have reached out to Scrivens for further information on this.