Diana is the Chief Executive Officer of Healthwatch Central Bedfordshire
Diana began her career working for the Civil Service at The Patent Office in London. Before progressing to the General Medical Council, she worked within a team interviewing foreign doctors and processing applications to qualify for work in the UK.
Since moving out of London into the Shire Counties, Diana worked for both large and small organisations before starting work in the political office of Bedfordshire County Council working directly for the Leader of the Council and Executive Members.
Diana then progressed to Adult Social Care to work more closely with service users and the public and to pursue her degree in Social Sciences with Social Policy.
In her more recent role working for Central Bedfordshire Council, Diana led on Customer Engagement for a procurement project which won the Government Opportunities Best Customer Engagement Initiative of the Year Award in March 2012. Diana was also the recipient of the 2012 Employee of the Year Award given by the Social Care, Health & Housing Directorate of Central Bedfordshire Council in December 2012.
Diana is a keen volunteer and her work includes volunteering at a local hospice and with local youth groups. Diana is passionate about customer engagement, involving customers in the provision and delivery of health and social care; to have their say and drive up quality.
Susan is the Insight and Research Officer for Healthwatch Central Bedfordshire
Susan has worked for various local authorities in her career within project support and business development. Susan assisted in developing ideas for projects to improve the services the local authority needed to deliver and managed research into promoting those services to the public.
Susan has also previously worked within the legal team for Kettering and Wellingborough Councils where she developed her numerical and analytical skills.
Susan was the main carer for her elderly parents which enabled her to develop her caring skills to ensure her parents received the best quality of care and support available, particularly since her father was diagnosed with Alzheimer’s. Susan has first-hand experience of a family member living with dementia and how it can devastate the families of those with the disease. Susan was instrumental, as a volunteer, in saving the local Day Centre from closure which her parents attended. Susan now volunteers at the care home she located for her father following the progression of his disease.
More recently, Susan developed her own therapy business where she was able to enhance her skills in marketing, data analysis, publicity, customer engagement and project management.
Susan feels that, in the current economic climate, it is a challenge for people to access the health and social care services they may need and not everyone can speak up for themselves. Susan is therefore passionate about helping people to access the services they need.
From delivering care she moved on to monitoring and quality within Hertfordshire County Council. Here she led on engagement with people receiving home care services ensuring their feedback informed the inspection of services on an annual programme.
More recently Dee has worked in commissioning and contract management of services in the voluntary sector and believes strongly that any service needs to hear from the people it delivers to. Dee is committed to volunteering as a member of her local Good Neighbour Scheme. Dee is new to Central Bedfordshire and looking forward to engaging with the local community
Prior to the start of her career Amy worked as a volunteer with Young Carers and then continued her work in the care sector by working with Adults with Learning Disabilities and Challenging Behaviour. This was mainly based in a residential setting and Amy was also involved in the development of a new Day Centre.
Amy continued her career by working within the public sector for several years supporting local residents and working with vulnerable people. Since taking a short break and focusing on her family Amy has resumed her career working with Healthwatch Central Bedfordshire, using her skills and expertise to support young people and managing young Healthwatch volunteers.
Amy’s role is to engage with the local community, particularly young people, to encourage them to have a voice and to talk about their experiences of health and social care services delivered locally.
Amy is looking forward to generating many exciting new ideas and projects to engage with young people, to help improve access to, and the delivery of, services for children and young people.
Debbie has over 10 years’ experience in marketing and communications within the mental healthcare sector. She has a passion for creative design and was the lead designer at Partnerships in Care, an independent mental healthcare provider, for a 20 strong in-house marketing and sales team with 70+ hospitals requiring rapid turnaround of designs for both external and internal communications.
As Relationship Manager and Marketing & Communications Manager at Nouvita Healthcare, Debbie was responsible for the communication to NHS Commissioners and Case Managers to announce the opening of a new Psychiatric Intensive Care Unit (PICU). This resulted in the service running at 90% occupancy within 6 weeks of opening.
Debbie’s empathy and caring nature now leads her to Healthwatch Central Bedfordshire, where she wants to encourage customer engagement on health and social care provision. As a carer for her husband, who has mental and physical health needs, she is passionate about helping to influence change and improve the quality of health and social care within our community.
Dave is the Chair and a Director of Healthwatch Central Bedfordshire
Dave was diagnosed with Oesophageal cancer in 2009 and following successful treatment is now a local champion for cancer patients and their families to ensure the patient voice is heard.
As well as being a Director of Healthwatch Central Bedfordshire, Dave is the former Chair of Bedford Cancer Action Partnership and is Deputy Chair of Flitwick Surgery Patient Partnership Group. Dave was a member of both the South East London Consumer Research Panel for Cancer at Guys Hospital and Bedford Cancer Awareness Champions. Dave is a patient representative on several groups at the East of England Strategic Clinical Network and is also a patient representative and reviewer on the National Cancer Peer Review.
More recently Dave is an independent representative on the Public Engagement Forum and West Mid Beds Patient Participation Group of the Bedfordshire Clinical Commissioning Group. Dave also works with Macmillan Cancer Support as a reviewer and volunteer speaker.
Gill is Vice Chair and a Director of Healthwatch Central Bedfordshire
Gill has a wealth of experience and local knowledge about health care systems and providers. Gill has worked within the NHS in Bedfordshire for over 40 years, initially in Human Resources with the local Health Authority, and more recently as a Practice Manager in a local GP practice for over 15 years.
Gill was elected South Bedfordshire Trust Board member of the Luton and Dunstable Hospital and has been a member for four years. Gill is also a local Parish Councillor in Central Bedfordshire.
Gill was responsible for setting up the first Patient Participation Group (PPG) in Bedfordshire which won a National Award for its patient involvement. As part of her current role Gill is currently involved in discussions around GP Federations and all the potential changes that will hopefully drive the NHS forward.
Gill is passionate about hearing and listening to the patient voice and recently took on the role of Chair of the West Mid Beds Locality Patient Participation Group. Gill has also found time to manage a local Girl Guide Unit for the past 30 years in her local community.
Linda is a Director of Healthwatch Central Bedfordshire
Linda has enjoyed a varied career in both the health care sector and the corporate sector. Previously Linda was branch secretary of the Independent Cabin Staff Union for 13 years using her negotiation skills in relation to pay and conditions of employment for the independent airlines. Linda was also Chair of the Air Safety Conference and represented cabin staff at employment tribunals.
More recently Linda has been working as a debt advisor having trained and worked with Advice UK. Linda uses her financial knowledge to support families in financial difficulties, offering advice and information to avoid litigation. Linda also represents Lenders in court as their advocate.
Linda is also a Healthwatch Central Bedfordshire (HWCB) Volunteer and Champion. Linda has completed training to be an authorised Enter and View Representative and also represents HWCB at various stakeholder meetings and Carers Cafés. Linda uses her vast knowledge and experience to encourage people to contact HWCB with issues and concerns and to ‘tell their story’.
Catherine is a Director of Healthwatch Central Bedfordshire
The majority of Catherine’s working life has been for the local voluntary sector; specifically MIND BLMK, Mental Wellbeing Services and Support covering Bedfordshire, Luton and Milton Keynes. Catherine is dedicated to improving and developing services to enable people with mental health to lead full and productive lives through her work with The Befrienders at MIND.
Previously Catherine has worked in the Market Research Department for the Cooperative Wholesale Society in both product development and consumer research.
In her current role as a volunteer for the Coroner’s Support Service in Bedfordshire and Luton, Catherine provides emotional and practical support to anyone who has contact with the Coroner’s Court. Catherine is the Volunteer Representative for the southern regions on the Management Committee for the Coroner’s Court Support Services and Volunteer lead for the local team of volunteers.
Catherine regularly visits a local dementia care home and two nursing homes to provide social and spiritual support for residents and their families.
Kevin is a Director of Healthwatch Central Bedfordshire
Kevin has a wealth of health experience and has also been a volunteer with Healthwatch Central Bedfordshire for the past two years.
During Kevin’s career, which has spanned over four decades, he initially worked in joinery and management progressing to CAD Draughtsman. Kevin has a keen eye for detail, enjoys engaging and communicating with people and listening to their views.
Kevin is looking forward to the challenge of being a member of the Board and helping to improve the patient experience in Central Bedfordshire.
Robin is a Director of Healthwatch Central Bedfordshire
Prior to his retirement, Robin held a range of management positions in the corporate and competitive not for profit sectors. Since then he has served as a volunteer trustee in a number of local voluntary sector organisations, including 10 years as Chair of Mind BLMK.
Robin joined HWCB as a trustee and volunteer shortly after its inception and remains committed to its important contribution to ensuring that the patient and user voice is influential in commissioning and service delivery. He serves as HWCB representative on the Chiltern Vale Locality Board and the Mental Health Recovery Partnership Board.
After retiring, Robin was employed in a number of government agencies, for example in supporting the initial mobilisation of both the predecessor to the CQC and of the new Electoral Commission. He continues to serve as a trustee on the governing bodies of a number of local charities.
Louie is a Youth Director of Healthwatch Central Bedfordshire
“My name is Louie Jones and I joined Healthwatch Central Bedfordshire to look into different ways that we can support special educational needs in our local area.”
“My passion for the future is to support people and spread awareness about the different needs of the people in our local community. I look forward to working with the team in our efforts to monitor health & social care services in the local community.”
Ayisha Bhatti is a Youth Director of Healthwatch Central Bedfordshire
“As a representative of the Youth Parliament on Healthwatch, I wanted to highlight the challenges that young people face accessing health services and support. I hope to make this process easier and more independent for young people.”