What is Enter & View?

Part of the local Healthwatch programme is to carry out Enter & View visits. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement.

The Health and Social Care Act allows local Healthwatch authorised representatives to observe service delivery and talk to service users, their families and carers on premises such as hospitals, residential homes, GP practices, dental surgeries, optometrists and pharmacies.

Enter & View visits can happen if people tell us there is a problem with a service but equally, they can occur when services have a good reputation – so we can learn about and share examples of what they do well from the perspective of people who experience the service first hand.

Use the download button to view a report.

Hospitals – Enter and View Reports


Bedford Hospital –
visited July 2022

Hospices – Enter and View Reports

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St John’s Hospice –
visited August 2024

Mental Health Clinics – Enter and View Reports

East London NHS Foundation Trust logo


Crombie House –
visited on 13th June 2024

Care Homes – Enter and View Reports

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Potton House Care Home –
visited on 19th March 2024

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Beaumont Park Care Home –
visited on 30th August 2023

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Orchid Lawns Care Home –
visited on 12th April 2023

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Chiltern View Care Home –
visited on 13th December 2022

Swiss Cottage Care Home logo


Swiss Cottage Care Home –
visited on 17th August 2022


Orchid Lawns Care Home –
visited on 10th April 2019

House


Ashton Lodge Care Home –
 visited on 24th January 2018

Swiss Cottage Care Home logo


Swiss Cottage Care Home –
 visited on 19th July 2017

Village Green Care Home logo


Village Green Care Home –
 visited on 24 May 2017

Woodside House Care home


Woodside Care Home –
 visited on 6 September 2016

Village Green Care Home


Village Green Care Home, Pre-opening report –
 visited on 1 March 2016

House


Roslyn House Care Home –
 visited on 6 May 2015

House


Westlands Care Home –
 visited on 28th April 2015

House


The Knolls Care Home –
 visited on 30 April 2015

Woodside House Care home


Woodside Care Home –
 visited on 23 April 2015

House


The Birches Care Home –
 visited on 21 April 2015

House


Ridgeway Lodge Care Home –
 visited on 16 April 2015

House


The White House Nursing Home –
 visited on 19 March & 13 April 2015

House


New Meppershall Care Home –
 visited on 14 April 2015

House


Wren Park Nursing & Residential Home –
 visited on 10 April 2015

House


The Old Village School Nursing Home –
 visited on 8 April 2015

House


Swiss Cottage Care Home –
 visited on 1 April 2015

House


The Limes Care Home –
 visited on 26 March 2015

House


Tudor House Care Home –
 visited on 24 March 2015

House


Orchard Lodge Nursing Care Home –
 visited on 17 March 2015

House


Lady Spencer House Care Home –
 visited on 12 March 2015

House


Knoll House Care Home –
 visited on 10 March 2015

House


Friars Lodge Care Home – visited on 3 March 2015

central beds council


Ferndale Residential Home –
 visited on 26 February 2015

House


Chase House Care Home –
 visited on 24 February 2015

House


Claremont House Care Home –
 visited on 19 February 2015

House


Carrington House Care Home –
 visited on 17 February 2015

central beds council


Caddington Care Home –
 visited on 12 February 2015

Ashton Lodge Care Home


Ashton Lodge Care Home –
 visited on 10 February 2015

Park House Nursing Care centre


Park House Nursing Care Centre –
 visited on 6 February 2015

central beds council


Greenacres Care Home –
 visited on 5 February 2015

House


Allison House Care Home –
 visited on 4 February 2015

House


Abbotsbury Care Home –
 visited on 29 January 2015

Beaumont Park Biggleswade


Beaumont Park Care Home –
 visited on 28 January 2015

House


Sharnbrook Lodge Care Home –
 visited on 10 December 2014

Elm Lodge Nursing Home Leighton Buzzard


Elm Lodge Care Home –
 visited on 5 December 2014

Chiltern View Care Home Dunstable



Chiltern View Care Home –
 visited on 1 December 2014

Taymar Nursing Home


Taymer Nursing Home –
 visited on 1 October 2014

GP Surgeries – Enter and View Reports

Female doctor

Wheatfield Surgery – visited on 21st November 2024

Female doctor

Oliver Street Surgery – visited on 24th October 2024

Female doctor

Larksfield & Arlesey Medical Partnership – visited on 10th October 2024

Female doctor

Priory Gardens Surgery – visited on 6th December 2023

Female doctor

Cranfield and Marston Surgery, Cranfield and Marston Moretaine – visited on 4th November 2022

Female doctor

Leighton Road Surgery – visited on 24th January 2019 and 9th July 2019

Female doctor

Cranfield and Marston Surgery, Cranfield and Marston Moretaine – visited on 25th June 2019

Female doctor

Kingsbury Court Surgery, Dunstable – visited on 30th May 2018

Female doctor

Toddington Medical Centre, Toddington – visited on 10th May 2018

Female doctor

Caddington Surgery, Caddington – visited on 2nd May 2018

Female doctor

Eastgate Surgery, Dunstable – visited on 23rd May 2018

Female doctor

Houghton Regis Medical Centre – visited on 16th May 2018

Female doctor

West Street Surgery, Dunstable – visited on 17th April 2018

Female doctor

Wheatfield Road, Luton – visited on 4th April 2018

Female doctor

Kirby Road Surgery, Dunstable – visited on 22nd June 2017

Priory Gardens Surgery

Priory Gardens Surgery – visited on 31 May 2017

Female doctor

The Surgery, Barton Le Clay – Dr S.P. Hughes and Partners – visited on 20 October 2016

Female doctor

Leighton Road Surgery, Leighton Buzzard – visited on 18 August 2016

Female doctor

Oliver Street Practice, Ampthill – visited on 28 January 2016

Female doctor

Greensands Medical Practice, Gamlingay – visited on 21 January 2016

Female doctor

The Health Centre, Gooseberry Hill, Luton – Dr Hughes and Partners – visited on 14 January 2016

Female doctor

Kings Road Surgery, Sandy – visited on 7 December 2015

Female doctor

Houghton Close Surgery, Ampthill – visited on 22 October 2015

Female doctor

Salisbury House Surgery, Leighton Buzzard – visited on 13 October 2015

Female doctor

Flitwick Surgery – visited on 7 October 2015

Asplands Medical Centre

Asplands Medical Centre, Woburn Sands & Woburn Surgery – visited on 28 & 30 September 2015

Bassett Road Surgery

Bassett Road Surgery, Leighton Buzzard – visited on 26 September 2015

Female doctor

Ivel Medical Centre, Biggleswade – visited on 20 August 2015

Female doctor

Lower Stondon Surgery. The Hawthorn Surgery. Dr Collins and Partners – visited on 13 August 2015

Female doctor

Greensands Medical Practice, Potton – visited on 6 August 2015

Arlesley Surgery

Arlesey Medical Centre – visited on 4 August 2015

Female doctor

Larksfield Surgery, Stotfold – visited on 29 July 2015

Female doctor

Sandy Health Centre – Dr-Kapur and Partners – visited on 15 July 2015

The Shefford Health Centre

The Shefford Health Centre – Dr Cakebread and Partners – visited on 8 July 2015

Female doctor

Biggleswade Health Centre – Dr-Kirkhams – visited on 8 & 30 June 2015