CIRCLE MSK Services
Bedford Health Village,
3 Kimbolton Rd,
Bedford
MK40 2NT
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If you are referred by your doctor to Circle MSK, try everything possible to get another option.
I have been near bed ridden since March 2024 and had 3 out of 4 complaints upheld. Circle MSK seem to
What a nightmare! I’ve had bad experiences with them as well. They are just experimenting on me and promoting Apos Therapy which didn’t work for me. They are trying to compete with the medical practitioner (Orthopaedist) I never had a physical examination with them regarding my severe pain on my right knee due to damaged medial meniscus. What care are they giving us???
They sounded like a broken record with those online questionnaires. Why not see us face to face and investigate the real problem. Please stop making lies. We were not born yesterday.
The Circle MSK physio referred me for a scan on 14/11. I emailed on 02/12 to chase up. Received an email on 16/12 saying they couldn’t help and it was up to me to contact the provider. I subsequently informed Circle MSK I’d had a private scan. On 27/12 they asked for the report so it can go to their clinical team ‘for the next step’. I have never managed to speak to anyone on the phone.
I’d like to know what the NHS paid for this Abu Dhabi based company’s services back in 2014. As a taxpayer I am not getting value for money.
J. Sparrow says: I have had bad experiences with them as well and now fight to ensure I don’t get referred to them
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I was referred for a MRI via Circle MSK in Oct 2021. After chasing 3 times now June 2022 I’m eventually told my referral was never sent . The referrer sent the original email again and Circle admitt
Mrs G says: Absolutely useless organisation they are a disgrace to the NHS they couldn’t even navigate their way out of a paper bag
TJ Henrick says: Just a poor organisation that has no interest in its patients numerous cancellations and clearly set up to delay treatment to patients whilst sending out useless texts in stead of treating people. A disgrace and sadly reflects badly on the excellent GP surgeries that have to refer patients to MSK Bedfordshire. Hope the BLMK ICB take them off there list of contractors
noname says: Same here, Their service wasn’t good. They don’t know what they are doing .Not professionally trained in the field of medicine.
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1. I was seen by my GP and referred back to MSK for an old elbow Injury for consideration to be further referral back to the previous consultant at Bedford hospital who last saw me in July 2017. Seen
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Whilst the initial referral back in October/ November 2021 was handled relatively promptly, I was referred to Parks Therapy Centre, in Elstow, for treatment.
Despite having completed a very thoroug
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This organisation seems to be designed primarily to introduce delay, inefficiency, and frustration into the healthcare services. In my experience it just introduces another level of bureaucracy betwee
Lynn Somerfield says: I was referred to Circle MSK in Feb 2025 for knee surgery. My doctor was asked for recent x rays and because she didn’t respond they discharged me without informing me or her. It was only last week, 6 months later, when I called to check what was happening that they told me I had been discharged. No apology, no empathy. Totally disinterested. I thought I was moving up the waiting list! I am launching a formal complaint about this because they are in breach of several NHS
guidelines and ethically and morally wrong. This is it the first time I’ve had cause to complain about Corcle MSK Bedford.
Lynda Miah says: Circle MSK are dreadful. I had a heel problem which was ‘urgently’ referred to them due to my line of work. Thirteen months later I’ve had three physio appointments and have FINALLY started shockwave therapy. I am so angry because I have destroyed my other foot, whilst waiting for help from MSK.
I also had an urgent referral for my shoulder. Thank goodness my parents paid privately for me to see an orthopaedic consultant, who x-rayed and diagnosed calcium deposits on the tendon. All done and dusted by the time I received my one physio appointment, which was useless for calcium deposits.
Finally, I am under an consultant for a hip replacement. I cannot get to see him because MSK won’t allow it. It’s an utter disgrace. I only hope that when your contract is up for renewal at the beginning of 2024, you GO AWAY. My body is destroyed because of the constant eventual physio you like to give out regardless of whether it is needed or not. What a waste of money you are, playing God.
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The Circle Group have done very little to help me in this past year in the form of treatment. In fact, all I have received is 2 physio sessions and then the physio lady informed it was pointless. I ha
After developing pains from doing prescribed exercises I called Circle to speak to a physio for advice/help as I was instructed to do by them and by the app they have you use.
The admin/customer service team are as awful as ever, the person on the phone answered the phone in the most miserable and annoyed tone and after explaining the situation I was told ‘what do you expect the physio to do?’ and ‘what did you want?’ after having already explaining(clearly didn’t listen).
I used to work for them and have had physio from them prior, every year it just gets worse and worse. They’re meant to save the NHS money but I guess they do that by not actually providing any service.
Typical private company in the UK happy to lie and take tax payer money and not provide anything in return.