Priory Gardens Surgery Reception team are rude and unhelpful, cut you off when ringing and are a barrier to an appointment with a doctor.
The doctors are equally unhelpful, unsympathetic and avoid s
Mrs Woodford says: Since the surgery moved to the new hub the service and patient care has been awful. Yesterday I went to the surgery and spoke to the receptionist who was about as useful as a chocolate teapot!!
I had developed a severe UTI and as a kidney transplant patient knew I needed antibiotics asap. I had previously been prescribed a particular treatment I knew would work and asked if it would be possible for a GP to issue a repeat prescription so that I could start it asap before my kidney got infected. The reply was “It doesn’t work like that, go home and call 111”. Fuming, I went home and after an hour eventually spoke to a very helpful lady who asked one of their GPs to call me. The GP arranged for me to visit the out of hours GP clinic and the GP immediately issued me with the antibiotics. The out of hours clinic is in the same building as the surgery!!! If only the receptionist at the surgery had actually cared and done the job in the first place I would not have wasted 3 hours trying to get treatment. Oh how I miss the familiar faces and kind, helpful receptionists from the old surgery.
Since the surgery moved to the new hub the service and patient care has been awful. Yesterday I went to the surgery and spoke to the receptionist who was about as useful as a chocolate teapot!!
I had developed a severe UTI and as a kidney transplant patient knew I needed antibiotics asap. I had previously been prescribed a particular treatment I knew would work and asked if it would be possible for a GP to issue a repeat prescription so that I could start it asap before my kidney got infected. The reply was “It doesn’t work like that, go home and call 111”. Fuming, I went home and after an hour eventually spoke to a very helpful lady who asked one of their GPs to call me. The GP arranged for me to visit the out of hours GP clinic and the GP immediately issued me with the antibiotics. The out of hours clinic is in the same building as the surgery!!! If only the receptionist at the surgery had actually cared and done the job in the first place I would not have wasted 3 hours trying to get treatment. Oh how I miss the familiar faces and kind, helpful receptionists from the old surgery.