Review for Houghton Regis Medical Centre

I transferred to this surgery as I was mislead to believe it was open weekends and late eves. This is not the case. I don’t work locally so if I don’t book the day off I can’t see my doctor. That’s if I can even get an appointment. When I get through I am told nothing bookable is available to call back in the afternoon. I find the receptionists rude. I have several recordings of this.

They have a bad attitude and are very unhelpful. They also ask you why you need an appointment to see your doctor. What happened to doctor patient confidentialatly? I have an allocated doctor and my doctor is never in the surgery on time when I have had an early morning appointment. One of the receptionists had told me she’s not in yet she comes in when she likes.

Not surprising to hear this as any other appointments I’ve had my doctor has never been on time! When I have enquired about the late evening appointments they said they offered before I joined I have been told the doctors don’t want to do them so they won’t. I feel I have made the wrong choice changing surgerys and I fell there is a strong neglect from this surgery from the receptionists. My appointed doctor sits with their back to me and never seems to be interested or has the time. I have tried to complain but I have been told to contact the practice manager conveniently not been passed any contact details to do so. I would strongly discourage any of my friends or family from joining this practice.

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Houghton regis
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