Review for ELFT Mental Health Services, Bedfordshire & Luton

11 years and they are still trying to find a suitable therapist for my daughter. The last therapist she saw was a male therapist. My daughter was made to feel extremely uncomfortable when he started asking too many personal questions about her ‘sexual preferences’, and not enough questions about her mental health. He ended the last session with “maybe you’re not ready to see someone”. This was 4 years ago, since then they have ‘lost’ her notes when we tried to complain (probably trying to hide all the wrongs they have done). She has NEVER had a care plan even though she has over 14 ‘probable’ mental health issues. She has only just been signed to care worker (8 years later), and then all of a sudden her care worker “is on leave”, we were told this two weeks ago, I have rung Beacon House many times and had no luck to finding out what is going on. So please, if you are in need of mental health help, AVOID this service!!!

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