Review for 111 Service

I spoke to Kim on 25/1 at 111 regarding an urgent prescription for tramadol my husband needed. He has recently had heart bypass surgery. I had put in urgent request at our surgery but only paracetamol had been issued and it was late on a Saturday afternoon when I collected the prescription. The pharmacist at Sainsbury’s Biggleswade advised me to contact 111 for an emergency prescription. So I spoke to Kim who said I needed to speak to a pharmacist at WM Morrisons in Letchworth on 01462 487671 who might be able to help us. I rang the pharmacist who said that Kim had misinformed me because he can’t issue prescriptions especially as tramadol is a controlled drug but 111 can! He also said I was the second person that day who had been told by 111 the exact same thing. I find that kind of service appalling especially when people are ill and vulnerable! I completely understand if Kim could not help but be honest and not fob people off! I am so frustrated at the appalling system.

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