Appalling service, rude and unhelpful reception staff who patronise you, appointments nigh on impossible to get, what on earth has gone worng here, this surgery is a disgrace.
Cllr Jane Gibson says: Thank you for your reply. I did speak to someone.
I was upset that there were many people that did not have the opportunity and probably had a great deal more experience of the surgery and able to answer all the questions in your questionnaire, far better than I did.
I have been lucky and rarely needed to phone up for a GP for a number of years now but have heard a number of bad experiences from residents on the door step as a councillor.
I hope to hear of some more planned events at the surgery or at Leighton Buzzard for all those that were missed.
Only the healthy have the time to give feedback.
Cllr Jane Gibson says: Your staff were not prepared for the many that turned up for your session at the Grovebury Road site for Leighton Road Surgery on Monday 30th June 10am to 1pm.
Many left with out seeing anyone or filling in a questionnaire.
If it hadn’t been the hottest day of the summer there would have been twice as many!
Do you really want to hear from patients!
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admin says:
Thank you very much for taking the time to share your feedback following our recent Enter & View visit to the Grovebury Road site for Leighton Road Surgery on Monday 30th June.
We’re truly sorry that some patients who wished to speak with us were unable to do so on the day. We had not anticipated such a high level of interest, and unfortunately our team on site was smaller than we would have brought had we known in advance how many people would want to share their experiences. Please be assured that listening to patients and the public is central to our work at Healthwatch Central Bedfordshire.
If you weren’t able to speak with us during the session, we would still very much like to hear from you and other patients. You can contact us at any time via:
Website: http://www.healthwatch-centralbedfordshire.org.uk
Phone: 0300 303 8554
Email: info@healthwatch-centralbedfordshire.org.ukWe are also very happy to arrange a one-to-one meeting if you or other patients would prefer to speak with us individually, just get in touch and we’ll find a time that works for you.
Thank you again for your comment. It’s clear that many patients are keen to share their views, and we take that responsibility seriously as we plan future visits.
Your staff were not prepared for the many that turned up for your session at the Grovebury Road site for Leighton Road Surgery on Monday 30th June 10am to 1pm.
Many left with out seeing anyone or filling in a questionnaire.
If it hadn’t been the hottest day of the summer there would have been twice as many!
Do you really want to hear from patients!
Thank you very much for taking the time to share your feedback following our recent Enter & View visit to the Grovebury Road site for Leighton Road Surgery on Monday 30th June.
We’re truly sorry that some patients who wished to speak with us were unable to do so on the day. We had not anticipated such a high level of interest, and unfortunately our team on site was smaller than we would have brought had we known in advance how many people would want to share their experiences. Please be assured that listening to patients and the public is central to our work at Healthwatch Central Bedfordshire.
If you weren’t able to speak with us during the session, we would still very much like to hear from you and other patients. You can contact us at any time via:
Website: http://www.healthwatch-centralbedfordshire.org.uk
Phone: 0300 303 8554
Email: info@healthwatch-centralbedfordshire.org.uk
We are also very happy to arrange a one-to-one meeting if you or other patients would prefer to speak with us individually, just get in touch and we’ll find a time that works for you.
Thank you again for your comment. It’s clear that many patients are keen to share their views, and we take that responsibility seriously as we plan future visits.
Thank you for your reply. I did speak to someone.
I was upset that there were many people that did not have the opportunity and probably had a great deal more experience of the surgery and able to answer all the questions in your questionnaire, far better than I did.
I have been lucky and rarely needed to phone up for a GP for a number of years now but have heard a number of bad experiences from residents on the door step as a councillor.
I hope to hear of some more planned events at the surgery or at Leighton Buzzard for all those that were missed.
Only the healthy have the time to give feedback.