Healthwatch England has published research – Lost for words: Improving access to healthcare for ethnic minority communities – as part of the #YourCareYourWay campaign.

This work was carried out jointly between a group of local Healthwatch and Healthwatch England to help inform the review of the Accessible Information Standard currently being carried out by NHS England/Improvement.

People who speak little or no English struggle to get the healthcare they need if they’re not given the right communication support. The NHS Act 2006 puts a clear duty on healthcare services to reduce inequalities for patients who are not able to speak English. But the new research shows people don’t always get the support they need.

Language barrier in healthcare

Tell us your experience

Have you or your loved ones had problems accessing healthcare information because of a language barrier? Share you experiences.

Tell us your story

Healthwatch England have translated the survey into five additional languages. You can complete these online or download Word documents to fill out: