Clear, understandable information is important to help you make decisions about your health and care and get the most out of services. 

The Accessible Information Standard gives disabled people and people with a sensory loss the legal right to get health and social care information they can understand and communications support if they need it. But, is the standard being delivered by services and does it go far enough?

Our campaign ‘Your Care, Your Way’ aims to:

  • Find out how well health and care services are delivering the accessible information standard.
  • Make sure that, if the standard covers you, you know your rights.
  • Find out who else has problems understanding information about their healthcare and needs to be covered by the standard.

Please spare a few minutes to tell us your experience of accessing or understanding healthcare information.

We want to know:

  • How clear and understandable you find the information health and care services give to you
  • Whether you needed and got support to access or understand the health and care information you were given
  • If you did not get support, the impact this had on you.


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