The production of Phyllis at The Rufus Centre on 13th March was powerful and insightful, with every member of the audience engaged with the story.

This story of one woman and her family navigating the complex system of older people’s care is peppered with true stories of working that isn’t joined up, and highlights the need to form seamless cross-organisational partnerships, to work better together for the best interests of our populations.

Here are just some of the audience quotes:

“We need to start conversations early within the family and clear information should be sought to plan for advanced care. It can be confusing when there are a number of different organisations.”

“More inter-generational activity – education to the younger people.”

“Older people have less and less choice as they get older. More money should be put into social activities to keep people well, happy and engaged.”

“Why aren’t the government using the demographic information to ‘plan’ effectively.”

“As professionals, we can sometimes forget what is happening with the whole person and their family.”

“Communication from the healthcare professionals to reassure the family that the person is being cared for properly.”