One of Public Health England (PHE) Screening’s objectives is to reduce inequalities and overcome barriers to screening.
One way they can do this is to promote the Relay UK service.
BT launched Relay UK in 2014 for people who are hard of hearing or who have difficulties communicating verbally on the telephone. It brings relay services for deaf, hard-of-hearing and speech-impaired people right up to date with the latest app technology, as well as supporting textphones.
How Relay UK works
Using either a textphone or the Relay UK app, dial 18001 followed by the number you want to call.
Then type what you want to say, and a relay assistant will speak your message to the person you’re calling. This person then speaks back to the relay assistant, who types their reply for you to read on your screen.
You can download the Relay UK app for iPhone, Android, tablet, PC or Mac. Or, if you prefer, stick with your textphone – it works fine with that too.