Following a procurement process, Central Bedfordshire Council (CBC) has appointed a new provider for Adult Advocacy Support Services.

An advocacy service helps people understand their rights, and ensures their voice is heard, when it comes to decisions about their health, care and wellbeing.

Once contracts are signed, VoiceAbility will begin its tenure on 1 April 2022 following a successful tender process where service users and stakeholders helped to write questions for potential providers and score their answers.

CBC will now work with VoiceAbility and the current provider to ensure a smooth transition. Staff from the current provider will be offered the option of moving to the new service to help provide continuity for current service users.

During the procurement process, bidders were evaluated on Pricing, Hours and Quality and Service Delivery. VoiceAbility scored full marks for Pricing and Hours and scored highest in Quality and Service Delivery.