Thanks to your feedback, the NHS should now have a stronger focus on involving the public in changes to community and online health services.

The Government has published updated objectives for the health service, which outline what it wants the NHS to achieve over the next 12 months.

Because people across England have spoken up about the improvements they want to see, Healthwatch have been able to shape the NHS’s objectives by making recommendations to the Government.

Involving communities in NHS decision-making

We shared 85,000 people’s views to help the NHS shape its plans for the next decade. Now the Government has asked for this trend to continue. The NHS will need to ensure that communities get a chance have their say to make local plans a success. It’s encouraging to see the Department of Health and Social Care (DHSC) recognise the value of public feedback in improving care.

Build public confidence in new technology

People tell us that it can be frustrating using technology to manage their health. One example which we raised with the Government, is that it’s not always possible to book online appointments to see a range of health professionals. We’re pleased to see the Government acknowledge these issues and agree that the NHS needs to look at how to overcome these challenges.

With the launch of NHS X, which aims to improve technology across the service, it’s vital that people get a chance to help design and test digital initiatives. This will not only build public trust, but also ensure that technology is created with people in mind.

To read more about other recommendations we made, please see Healthwatch England’s article.