The Care Quality Commission (CQC) has published the results from their latest survey on patient experience of community mental health services.
The report finds that people are still feeling they do not get good enough care from community-based mental health services.
The CQC asked over 12,000 people about their experience of being cared for outside of hospital by community-based mental health services.
The results reveal that:
- One in four (25%) of respondents said they had not seen workers from NHS mental health services enough for their needs in the past year.
- People’s experiences of how their care is planned has declined with just over half (53%) ‘definitely’ feeling involved in the process of agreeing their care – down from 56% in 2017.
- Only 30% of respondents said they had ‘definitely’ received help or advice from NHS mental health services to find support for physical health needs, down from 35% in 2017.
- Of those respondents who wanted or needed help or advice with finding support for financial advice or benefits, 29% said that they ‘definitely’ received this in the last 12 months – down from 32% in 2017.
- Although 71% of respondents knew who to contact out of hours when having a crisis, 18% of respondents who tried to make contact when experiencing a crisis said they did not get the help they needed. An additional 3% were unable to make contact at all.
- Most respondents (96%) knew how to contact the person in charge of organising their care if they had a concern. Nine out of 10 respondents felt this person organised their care and services either ‘very well’ or ‘quite well’. However, 27% of respondents said they had not been told who was in charge of their care.
Click HERE to download the report.