Circle MSK Telephone Lines

///Circle MSK Telephone Lines

Circle MSK  Service and the Bedfordshire Clinical Commissioning Group have released the following statement:

blue phoneWe are aware our current phone system is not ideal due to insufficient lines for the size of the service.  We have also had a few minor outages that have caused issues with the phones not being available. 

We appreciate this has caused some frustration for patients and have, therefore, been working on implementing a new telephone system since January.  The new service goes live on 2nd June 2018.

There are an extra 30 lines and phones will automatically answer after 3 rings.

We will be implementing a proper queuing system with this new solution, to ensure the best possible patient experience.

If you are experiencing problems contacting MSK by phone please email msk.bedfordshire@nhs.net and a member of Circle MSK staff will contact you.

Please share your experience with us by leaving a review of any aspect of the Circle MSK service HERE

2018-05-09T14:15:44+00:00 9th May 2018 |

Leave A Comment